We can fix most IT issues by connecting remotely to your computer. The exceptions are when the computer is not turning on, hardware faults, and internet access issues. In the case of these situations a member of our team will come to perform the work on site.
Along with remote IT support, we do offer on-site IT support when the problem isn’t manageable over the system. To ensure for a fast and efficient service, we like to get to know our clients and their offices. This means that if there is problem that needs to be fixed then we know where to go look for the problems. Being based in Larbert, Central Scotland it allows us to reach all over the country. We have clients based in Edinburgh, Glasgow, Dundee, Aberdeen, Inverness and Fife.
We understand how important continuity is to a business and that’s why we offer a disaster recovery package to all our clients. Portal technologies provides your business with a recovery solution that offers you and your business a peace of mind. In the event of a disaster we would be able to recover all your data and be back up and running in a matter of hours. This package along with the others provided are tailored to your needs as it can either be used for backing up your entire server or your important data from your PC.
To ensure that your IT system is running as efficiently as possible for you and your staff we install monitoring software onto your devices which allows us to maintain your IT system without disturbing the daily running of your business. The remote monitoring software allows us to monitor usage, highlighting poor performance machines and making recommendations to improve their performance and save energy. This allows us to address problems before you even know they have happened. We take a proactive approach to your IT systems to minimise any downtime and ensure you are getting the best out of your IT solution.
Thanks to our proactive maintenance we can identify and address problem without having to disturb you or your companies’ daily activities. This is far more efficient as it allows us to minimise any downtime that may be faced with any of the problems that you may have. Along with the onsite IT support we can identify the problem, and have it fixed quicker as we will know where to go look for the problem that has arisen.
Our remote support tool means we can fix most problems remotely from our head office. This is a great tool as it allows our team to instantly access your system meaning we can get problems turned around as quickly as possible. All our technicians work to dedicated SLAs which ensures we are offering our clients a reliable and efficient service.
With over 20 years of experience in providing IT solutions to businesses our technicians have a wealth of knowledge and expertise not only in the technology industry but in the SME sector. This puts us in prime position to offer advice and consultancy on the best IT solutions for small and medium sized businesses. We have a skilled dedicated IT support staff on hand which allows for more skilled individuals to focus on the IT of your business as they have more experience. At Portal Technologies we strive to be at the forefront of technology so the advice we offer is always up to date and relevant. This also positions us well to offer advice and consultancy on more complex and specialised IT projects.
Through remote IT support you can enjoy lower support costs because it takes less time to address and resolve your IT issues, while also removing the time and cost to travel to site. Our pricing model is based on a monthly service charge with the price being fixed regardless on the amount of support time you require. This allows you to know how much your remote IT support will cost allowing you to budget better. This will save you money in the long term as you are not having to pay for hiring and training your own technical resource.