Our remote helpdesk gives you and your staff unlimited access to our highly qualified technicians for any problems or questions they may have.
Our remote support tool means we can fix the majority of problems remotely from our head office. This is a great tool as it allows our team to instantly access your system meaning we can get problems turned around as quickly as possible. If we are unable to fix the problem remotely, we will get someone out onsite as soon as possible.
All our technicians work to dedicated SLAs which ensures we are offering our clients a reliable and efficient service.
Portal Technologies are dedicate to offering a friendly and reliable service and you always get the same friendly voices at the other end of the phone.
Within our IT Support contracts we offer on-site IT support.
We like to get to know our clients and their offices meaning when problems do occur we know where to go to look for problems. This ensures we can offer a fast and efficient service. We are ideally based in Larbert, Central Scotland meaning we can cover the whole of Scotland. Our clients are based throughout Scotland such as Edinburgh, Glasgow, Dundee, Aberdeen, Inverness and Fife.
To ensure your IT systems is running as efficiently as possible for you and your staff we install monitoring software on to your devices which allows us to maintain and update your IT system without disturbing the daily running of your business.
Our remote monitoring software is installed on your PCs, laptops and servers so that we can monitor usage, highlighting poor performance of machines and making recommendations to improve their performance and save energy.
It also allows us to address problems before you even know they have happened. We take a proactive approach to your IT systems to minimise any downtime and ensure you are getting the best out of your IT solution.